Felipe - Remote Tech Support Agent with 3+ years of Customer Service & IT Experience

Guadalajara, Jalisco, MexicoRemoteen

Gained over 3 years of experience in customer service and IT support for US-based companies.

Developed bilingual communication skills in English and Spanish to serve diverse client needs.

Published on CazVidVideo interview availableOpen to remote

Summary

Experienced customer service and IT specialist with over 3 years supporting US clients via remote roles.

Successfully adapted to different roles in customer service and service desk environments, demonstrating role flexibility.

Customer ServiceExpert

Provided support to clients in both English and Spanish, ensuring customer satisfaction and issue resolution.

IT SupportIntermediate

Worked as a service desk representative, resolving technical issues for US companies.

Technical TroubleshootingIntermediate

Applied technical knowledge and quick learning to assist remote users with IT problems.

Communication SkillsExpert

Utilized bilingual skills to effectively communicate complex technical information to diverse clients.