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Fernando
Customer Service Specialist with strong communication and empathy skills
Video resume
Customer Service
Customer Service experience
Contact
Santo Domingo, Nacional, Dominican Republic
Available on CazVid
Competencies
Customer ServiceAvanzado
Provided empathetic and responsible customer support, managing client interactions effectively.
CommunicationAvanzado
Conveyed product and service information clearly to clients in a professional manner.
ResponsibilityAvanzado
Ensured accurate handling of client complaints and requests, maintaining organizational standards.
OrganizationIntermedio
Maintained structured records of customer interactions for efficient follow-up and service continuity.
Education
High School
Polytechnic Institute of Haina (IPHA)
Junior QA tester
Digital Course
Summary
Experienced customer service professional with a focus on empathetic communication and client satisfaction.
Key Achievements
- Handled customer inquiries and complaints for Blue Cross and Blue Shield, improving customer satisfaction
- Managed diverse customer requests, demonstrating adaptability across different scenarios
- Developed organizational skills to efficiently address client needs and process information
Experience
Customer Service Specialist
Blue Cross and Blue Shield
December 2022 - present
Work with clients who have complaints, orders, or require information about products/services purchased from the organization
Skills
Customer ServiceCommunicationResponsibilityOrganization
Published on CazVid - May 17, 2026