Fernando - Customer Service & Sales Specialist with 4+ years in Call Centers

Utilized communication, problem resolution, and multitasking skills to address customer needs effectively.

Engaged in selling products and retaining clients through empathetic communication and solution offering.

Provided customer support and sales in both English and Spanish, ensuring clear and effective communication.

Handled requests related to credit cards, invoices, and banking transactions, maintaining accuracy and diligence.

Renewing electricity contracts using critical thinking to determine what customers need based on their usage., Retaining customers by providing solutions and getting the right service for them., Selling home warranty products., Following up with customer who leave the company to bring them back., Sending documents for critical customers that rely on electricity, explaining procedures being empathetic and patient with them.

Respond to requests for credit card changes due to theft or loss., Report unauthorized transactions by account holder and request investigation and refund to the affected customer's card., Block or unblock credit cards., prepare requests for additional cards for clients who request it.

Invoice registration., Bank flow availability report., Generation of payments via check or national or international bank transfer., Generation of travel expenses checks and registration of travel expenses accounting., Weekly payment scheduling report to national and foreign suppliers.