This is my profileContact via CazVidFernando
Customer Service & Technical Support Specialist with Diverse Industry Experience
Contact
San Pedro Sula, Cortés Department, Honduras
Available on CazVid
Competencies
LeadershipIntermediate
Applied leadership skills to manage teams and guide customer service operations.
CommunicationAdvanced
Utilized assertive communication skills across technical support and customer service roles.
Problem SolvingAdvanced
Resolved technical and customer issues independently and efficiently.
ReportingIntermediate
Generated performance and support reports to assist in quality assurance and operational decision-making.
TeamworkAdvanced
Collaborated effectively within support and QA teams to enhance service quality.
Education
Industrial Engineering
Summary
Experienced in technical support, customer service, and quality assurance across telecommunications and tech industries, with a focus on fostering team collaboration and improving service delivery.
Key Achievements
- Progressed through Level 1, 2 & 3 support roles at Tracfone Wireless.
- Handled customer inquiries via emails and chat in offline backoffice at Tracfone/Safelink Wireless.
- Supported quality assurance processes at QAI and contributed to sales initiatives at Comcast.
Experience
Customer service & technical support
Tracfone Wireless
2015 - 2017
Level 1, 2 & 3
Offline Backoffice
Tracfone /Safelink Wireless
January 2017 - October 2017
Emails and Chat
Quality Assurance
QAI (Quality Assurance International)
October 2017 - November 2019
Customer service & technical support
Qlink
November 2019 - May 2020
QA sales champion
Comcast
May 2020 - May 2022
Control Specialist
Calltek technical support
May 2022 - Nov 2024
Skills
LeadershipCommunicationProblem SolvingReportingTeamwork
Published on CazVid - Jul 3, 2025