Fernando - Welcome to CazVid!

Lima,Lima Province,Peruen

Contact via CazVid

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Summary

View Fernando's professional profile on CazVid.

Skills

Customer Service ManagementIntermediate

Demonstrated experience with Customer Service Management.

Report GenerationIntermediate

Demonstrated experience with Report Generation.

CRM System ManagementIntermediate

Demonstrated experience with CRM System Management.

Proactivity and MultitaskingIntermediate

Demonstrated experience with Proactivity and Multitasking.

Problem SolvingIntermediate

Experience

Bilingual Customer Service Representative

CONCENTRIX

08/2024 - 06/2025

Effectively resolved customer conflicts while maintaining courteous and professional interactions., Utilized CRM systems to organize interactions and optimize service processes., Managed requests related to product information, services, and business opportunities.

Sales Agent

TELEPERFORMANCE Perú SAC

03/2023 - 12/2023

Developed customer loyalty through personalized attention and continuous support., Followed up with prospects and potential clients until sales were closed., Met daily and weekly sales targets and quality standards in customer service.

Customer Service

POWDER MOUNTAIN

12/2018 - 03/2019

Promoted a safe and productive work environment by adhering to health standards., Supported operational efficiency by assisting in multiple kitchen stations during peak times., Ensured customer satisfaction by customizing food preparation according to requests.