Fidel

Customer Service & Support Supervisor with 9+ years in BPO industry

Video resume

My experience

I have over 9 years of experience in the bpo industry

Contact

Managua, Managua, Nicaragua

Open to remote

Available on CazVid

Contact via CazVid

Competencies

Customer Service ManagementAdvanced

Led customer service operations, ensuring high-quality client interactions and satisfaction.

Technical SupportIntermediate

Provided technical assistance to clients and supported troubleshooting efforts in a call center environment.

Virtual AssistanceIntermediate

Supported law firms remotely with administrative tasks, document handling, and client communication.

Team SupervisionAdvanced

Managed and supervised teams across multiple departments, ensuring operational efficiency and staff development.

Summary

Experienced BPO professional with over 9 years of proven expertise in customer service, technical support, remote virtual assistance, and team supervision.

Key Achievements

Supervised customer service teams at Macy's and Bloomingdale's, managing operations across multiple locations.
Gained extensive experience in technical support and virtual assistance for law firms.
Developed versatile skills in customer service, technical support, and virtual assistance within the BPO sector.

Skills

Customer Service ManagementTechnical SupportVirtual AssistanceTeam Supervision

Published on CazVid - Jul 3, 2025

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