Dynamic customer service agent with extensive experience in technical support and sales, committed to enhancing customer satisfaction.
Proficient in delivering high-quality customer support across various communication channels.
Skilled in troubleshooting technical issues and providing solutions to enhance user experience.
Fluent in English and Spanish, facilitating effective communication with diverse clients.
Experienced in upselling products and services, contributing to increased revenue.
Teleperformance
Experience in customer service, sales, package tracking, order control and monitoring with clients in United States and Canada.
IntouchCX Honduras
Experience in technical support, sales, product quotes with different suppliers, customer service via chat, email, and calls.
Startek Honduras
Experience in technical support, sales, customer service, scheduling technical visits, experience in credit areas, promotions, and improving service packages such as cable, Wi-Fi, and security cameras.
Master of English Language Teaching
Foreign Language Student
Bachelor of Science and Humanities
Elementary and Middle School
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Collaborative team player, contributing to team goals and enhancing overall performance.