Experienced data analyst specializing in healthcare and finance sectors with expertise in data visualization, SQL, and statistical analysis.
Utilized statistical tools to analyze complex datasets and generate insights.
Queried relational databases to extract, manipulate, and analyze data efficiently.
Created dashboards and visual reports using Tableau and Power BI.
Applied advanced Excel functions for data analysis and reporting tasks.
American Customer Connections Latam
Answer inbound calls from patients requesting medications, prescription refills or medication advice., Qualify and process automatic refill requests on certain dates, ensuring correct dosage, and delivery logistics., Upsell related medications or health products, suggesting complementary items when appropriate.
Harris Computer
Healthcare IT support role, through inbound calls to assist different Hospitals clinicians employees with a variety of inquiries such as: Active Directory password or account problems, SAAS, PAAS, Microsoft Azure, Microsoft 365, Laptops, Virtual Desktop, Printers and Outlook issues, etc., Maintain a critical thinking to be able to troubleshoot a variety of different applications issues on the different Hospitals environments to reach an excellent FCR and CSAT metrics to comply with the SLA.
Health Prime
Answer emails, inbound telephone calls and assists patients by providing information or directing them to the appropriate area, in a pleasant and professional manner., Time to time perform outbound calls to collect past due balances and resolve claims COB denials and rejections., Utilize different PMS and EHR systems to accurately and efficiently document and task messages to the appropriate practice and complete reports at the end of the month as requested.
High School Diploma
English Language and Literature, General
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