This is my profileContact via CazVidFrancis
Data Analyst with 5 years of experience in healthcare and finance
Contact
Competencies
Utilized statistical tools to analyze complex datasets and generate insights.
Queried relational databases to extract, manipulate, and analyze data efficiently.
Created dashboards and visual reports using Tableau and Power BI.
Applied advanced Excel functions for data analysis and reporting tasks.
Education
Summary
Experienced data analyst specializing in healthcare and finance sectors with expertise in data visualization, SQL, and statistical analysis.
Key Achievements
- Developed and maintained dashboards tracking key performance metrics for healthcare projects.
- Streamlined data collection processes, reducing reporting time by 20%.
- Collaborated with cross-functional teams to interpret data and drive decision-making.
Experience
Sales Specialist
Answer inbound calls from patients requesting medications, prescription refills or medication advice., Qualify and process automatic refill requests on certain dates, ensuring correct dosage, and delivery logistics., Upsell related medications or health products, suggesting complementary items when appropriate.
IT Specialist
Healthcare IT support role, through inbound calls to assist different Hospitals clinicians employees with a variety of inquiries such as: Active Directory password or account problems, SAAS, PAAS, Microsoft Azure, Microsoft 365, Laptops, Virtual Desktop, Printers and Outlook issues, etc., Maintain a critical thinking to be able to troubleshoot a variety of different applications issues on the different Hospitals environments to reach an excellent FCR and CSAT metrics to comply with the SLA.
Patient Financial Services
Answer emails, inbound telephone calls and assists patients by providing information or directing them to the appropriate area, in a pleasant and professional manner., Time to time perform outbound calls to collect past due balances and resolve claims COB denials and rejections., Utilize different PMS and EHR systems to accurately and efficiently document and task messages to the appropriate practice and complete reports at the end of the month as requested.
Azure Support Engineer Representative
Assist clients through different contact channels in order to solve their billing and subscriptions inquiries supporting FAQS, Virtual Machines capacities, resources and issues related to their Azure accounts and subscriptions.
Technical Support Analyst
Assist clients with navigating through the Kareo software and provide customer support through inbound calls, emails chats and provide training to empower customers to use Kareo to improve their operations.
Service Desk Specialist
Provide On-line telephone IT technical support to end users on their mobile and desktop platforms., Support consist the highest-level expertise on standard software application packages, the environments, and platforms in which the business operates (desktops, laptops, remote access, messaging, etc.)., Technical support agent that handles the most complex applications and troubleshooting steps in a lowest amount of time.