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Customer Service Specialist with proven conflict resolution skills
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Competencies
Applied interpersonal and problem-solving skills to support and assist customers effectively.
De-escalated dissatisfied customer interactions by providing supportive and patient assistance.
Reviewed and updated customer accounts, ensuring accurate information and service delivery.
Effectively communicated account details and assisted customers with inquiries and issues.
Education
Languages
Summary
Dedicated customer service professional experienced in de-escalating conflicts and managing account information at Scotia Bank.
Key Achievements
- De-escalated customer conflicts by providing patient assistance at Scotia Bank
- Reviewed and managed customer accounts, ensuring accurate updates and information dissemination
- Handled sensitive customer interactions involving billing, shipping, warranties, and account inquiries
Experience
Customer Care Advisor
De-escalated situations involving dissatisfied customers by offering patient assistance and support., Reviewed customer or client accounts, providing updates and information about billing, shipping, warranties and other account items.