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Customer Service Specialist with versatile experience in client support and compliance
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Competencies
Provided timely and effective support to customers across multiple channels, ensuring high satisfaction.
Demonstrated clear and empathetic communication skills in customer interactions and team collaborations.
Identified and resolved customer and compliance issues through thorough analysis.
Maintained detailed records of interactions and audit findings to support compliance and service quality.
Managed multiple inquiries and audits efficiently to meet organizational standards.
Education
Languages
Summary
Experienced in delivering high-quality customer service, handling inquiries across channels, and conducting compliance audits, with a focus on customer satisfaction and process improvement.
Key Achievements
- Handled customer inquiries via multiple channels at PARICUS LLC, maintaining a 90% satisfaction rate
- Conducted audits of financial records at WORKWISER to identify potential compliance issues
- Collaborated with team members to enhance customer satisfaction ratings
Experience
Tech Support Agent
Managed incoming customer inquiries via phone, livechat and email maintaining a high level of professionalism and emphaty achieving a 90% customer'satisfaction rate.
Collection Specialist
Customer Service Rep.
Managed incoming customer's inquiries by phone, Conducted regular audits of financial records, transactions and process to identify any potential compliance violation.
Customer Service Agent
Provided timely and efficient resolution to customer concerns., Collaborated with team members to improve customer satisfaction ratings., Maintained detailed records of customer interactions and feedback.