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Francisco

Customer Service and Technical Support Specialist with 1 year of experience

Contact

Monterrey, Nuevo León, Mexico
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Competencies

Customer ServiceIntermediate

Skilled in addressing customer needs, resolving issues, and ensuring positive experiences.

Communication SkillsIntermediate

Effective in conveying information clearly and professionally in customer interactions.

Technical SupportIntermediate

Able to troubleshoot basic technical issues and assist users efficiently.

Sales & UpsellingBeginner

Experience in outbound sales calls to promote upgrades and services.

Education

High School
Completed 2012

Languages

EnglishFluent

Summary

Dedicated customer service and technical support agent with experience in outbound sales and client assistance across various industries. Skilled in communication, problem-solving, and enhancing customer satisfaction.

Key Achievements

  • Successfully handled outbound calls to promote internet upgrades for Comcast customers.
  • Provided technical support and customer service to employees across multiple US companies.
  • Contributed to customer satisfaction through effective communication and problem-solving.

Experience

Agente A call cener

Global Telesourcing
january 2021 - dicember 2021

do outbound calls and try to get comcast customers upgrade their internet speed.

Customer Service and Tech Support

Hexaware
June 2022 - november 2022

provide service to employees from small to medium size companies all over the US.

Skills

Customer ServiceCommunication SkillsTechnical SupportSales & Upselling
Published on CazVid - Jun 2, 2026
Contact Francisco