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Customer Service & Operations Manager with 10+ years in hospitality and tech
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Competencies
Delivered personalized, high-quality customer experiences across hospitality and retail environments.
Managed and optimized inventory control processes, reducing discrepancies and ensuring accuracy.
Diagnosed and repaired hardware/software issues for various devices, supporting both residential and commercial clients.
Supervised front-of-house and logistics activities, ensuring quality service and operational efficiency.
Installed and maintained POS and CCTV systems, enhancing operational security and efficiency.
Education
Languages
Summary
Experienced in hospitality management, inventory control, and tech troubleshooting with a proven record of improving operational efficiency and customer satisfaction across diverse sectors.
Key Achievements
- Led POS system installation at RESTAURANT AMORE, boosting transaction speed and inventory accuracy.
- Optimized inventory systems at WORKSHOP THE TIGER, ensuring 100% stock accuracy in daily operations.
- Provided high-level multilingual guest service at HOTEL REAL AVENIDA, ensuring smooth communication and satisfaction.
Experience
Manager & Lead Server
Spearheaded the installation and maintenance of the Point of Sale (POS) system, improving transaction efficiency and inventory tracking., Managed front-of-house operations, including inventory control and wine pairing (Maridaje) recommendations, enhancing the guest dining experience., Directed...
Customer Service & Inventory Lead
Optimized material accounting and inventory systems, reducing discrepancies in dispatcher reports., Managed material admission and dispatch logistics, ensuring 100% accuracy in stock levels for daily operations., Resolved complex customer inquiries, maintaining high satisfaction ratings through...
International Service Representative
Provided high-level customer service exclusively in English for international guests, facilitating smooth communication and problem resolution., Coordinated room service logistics and table service, ensuring timely delivery and personalized guest attention.
Operations Manager
Oversaw administrative customer service and hotel maintenance, ensuring operational wellness and facility safety., Managed logistics and repair tasks across the property, reducing external contractor costs by handling internal maintenance.
Senior Hardware & Software Technician
Diagnosed and repaired hardware/software issues for a wide diversity of Android, iOS, and PC devices., Installed and configured remote monitoring systems (CCTV), enhancing security for residential and commercial clients., Served as a technical consultant for sales and support, translating complex...