Dedicated customer service representative with experience in retail, telecom, and hospitality, with proven ability to resolve inquiries and lead teams.
Provided technical support, inquiry management, and complaint resolution in retail and telecom sectors.
Supervised and trained customer service teams to enhance their skills and improve service quality.
Facilitated clear and effective communication with customers and team members across various contexts.
Assisted customers with troubleshooting and resolving technical and service-related issues.
Allied Global
Managed customer inquiries, troubleshooting, and technical support for Tracfone customers, providing clear solutions and maintaining high customer satisfaction.
24|7 AI
Managed customer inquiries, refunds, and claims for lost or damaged packages for Target stores, providing clear solutions and maintaining high customer satisfaction.
Allied Global
Supervised and trained a team of customer service agents, focusing on enhancing their problem-solving skills and improving the quality of customer interactions., Focused on promoting team collaboration, achieving departmental goals, and ensuring efficient handling of customer requests.
Utilized Microsoft Word and Excel to document and manage customer information and reports.