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Francisco
Customer Service Specialist with 3 years of experience in retail and hospitality
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Competencies
Provided technical support, inquiry management, and complaint resolution in retail and telecom sectors.
Supervised and trained customer service teams to enhance their skills and improve service quality.
Facilitated clear and effective communication with customers and team members across various contexts.
Assisted customers with troubleshooting and resolving technical and service-related issues.
Utilized Microsoft Word and Excel to document and manage customer information and reports.
Education
Languages
Summary
Dedicated customer service representative with experience in retail, telecom, and hospitality, with proven ability to resolve inquiries and lead teams.
Key Achievements
- Managed customer inquiries, troubleshooting, and technical support for Tracfone customers, maintaining high customer satisfaction.
- Supervised and trained a team of customer service agents at Allied Global, focusing on problem-solving skills and interaction quality.
- Handled customer inquiries, refunds, and claims for Target stores, ensuring clear solutions and high customer satisfaction.
Experience
Customer Service Representative for Tracfone
Managed customer inquiries, troubleshooting, and technical support for Tracfone customers, providing clear solutions and maintaining high customer satisfaction.
Travel Pass Supervisor and Customer service for Target
Managed customer inquiries, refunds, and claims for lost or damaged packages for Target stores, providing clear solutions and maintaining high customer satisfaction.
Supervisor
Supervised and trained a team of customer service agents, focusing on enhancing their problem-solving skills and improving the quality of customer interactions., Focused on promoting team collaboration, achieving departmental goals, and ensuring efficient handling of customer requests.