Francisco - Marketing Specialist with 5 years of digital strategy expertise

Created engaging multimedia content across platforms to attract target audiences.

Managed social media platforms and executed campaigns to increase followers and engagement.

Analyzed campaign performance metrics to optimize marketing strategies.

Facilitated collaboration among cross-functional teams to ensure timely project delivery.

Lead the end-to-end onboarding process for new clients, ensuring successful setup and adoption of Nextiva’s services., Manage multiple onboarding projects simultaneously, coordinate with internal teams and run client meetings to align timelines and expectations., Led kickoff calls, remote training, testing, and post-setup troubleshooting., Collaborated across departments to meet project deadlines.

Facilitated onboarding sessions for new hires to ensure a smooth transition into their roles by providing comprehensive training on essential systems and tools., Conducted pre-training meetings to introduce fundamental troubleshooting steps, familiarize employees with the ticketing system, and grant necessary system access., Delivered clear and structured SOPs to establish a strong technical foundation before formal training., Organized biweekly follow-up meetings to assess progress, address concerns, and reinforce key concepts.

Part of the IT team responsible for the operation, support and maintenance of the Corporate Infrastructure., Managing and optimizing the database and CRM for different projects., Provided software support through ticket resolution.