Professional Profile | CazVid

✨ Screen 100+ resumes in minutes with 90% accuracy

✨ Screen 100+ resumes in minutes with 90% accuracy

Contact Now

Frankie Vg

Guatemala City, Guatemala, Guatemala

Tech Support Specialist with 10+ years in network and customer service

  • Handled residential internet issues efficiently for over 10 years.
  • Managed complex hotel networks, providing technical support to guests and staff.
  • Progressed through roles including agent, supervisor, HSI support, tech dispatcher, and client account manager at Time Warner and Guest Tek.
Technical Support
Expert
Provided troubleshooting and support for residential and hotel network infrastructure.
Customer Service
Advanced
Communicated technical solutions effectively to clients in diverse environments.
Network Management
Intermediate
Oversaw hotel internet services, ensuring smooth network operations and resolving technical issues.
Team Supervision
Intermediate
Supervised support agents and managed workflows at Time Warner.
Client Account Management
Intermediate
Handled client accounts, coordinating service delivery and issue resolution.
🚀

Every Journey Has a Story!

Professional experience builds trust and shows growth. Share the journey, wins, and lessons learned – employers love seeing real career progression.

Go to CazVid
🎯

Learning Never Stops!

Education, certifications, and courses show commitment to growth. From formal degrees to online learning – every step forward counts and impresses.

Go to CazVid

Francisco Villaseñor/ Tech support customer care

With over 10 years of tech support experience I have a proven track record of efficiently handling residential internet issues. Additionally, I have managed more complex hotel networks, guiding guests and staff to resolve various technical problems. My expertise in troubleshooting and providing clear instructions makes me confident on any tech support position, also I have worked as a tech dispatcher and Client Account Manager for Time Warner and Guest tek companies

Share Frankie Vg's Profile

Choose Your Path

Job Seeker

Apply to jobs with just one click! Create your video resume and apply to jobs with just one tap from your mobile device.

The CazVid app is available in the App Store and Google Play

Choose Your Path

Apply to jobs with just one click! Download the CazVid app to search and apply to jobs. Record and post your video resume.

Hiring Manager / Recruiter

Access our AI-powered platform to find and match with top talent instantly on your laptop or desktop browser (not available on mobile.)