Franyelis - Call Center Agent with strong communication and problem-solving skills

Puerto Plata, Puerto Plata, Dominican Republicen

Handled customer calls and messages efficiently at Syracom, international Inc.

Demonstrated active responsibility and communication skills in call center operations

Published on CazVid

Summary

Experienced call center operator proficient in handling voice and message communications with strong problem-solving capabilities.

Key Achievements

Resolved caller issues effectively through call and message management

Skills

Customer ServiceAdvanced

Provided quality support and resolution to customer inquiries via calls and messages.

Communication SkillsAdvanced

Displayed excellent verbal communication skills in handling customer interactions.

Problem SolvingIntermediate

Resolved issues encountered during calls through active listening and troubleshooting.

Multichannel CommunicationIntermediate

Managed incoming calls and text messages, including voice message sending.

Responsibility & InitiativeIntermediate

Experience

CALL CENTER

Syracom, international Inc

Responsable y activa, Excelentes habilidades comunicativas, Resolución de problemas en llamadas, Capacidad para recibir llamadas y enviar textos, Envios de mensajes de voz

Education

Universidad O&M

LENGUAS MODERNAS

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