Freddy - English Teacher with 5+ years in language education and customer support

Masaya, Masaya Department, Nicaraguaen

Delivered ESL lessons tailored to diverse student needs, improving engagement and communication skills.

Supported various organizations in designing and streamlining customer service workflows.

Published on CazVid

Summary

Experienced in teaching English as a second language and providing exceptional customer service across diverse industries. Skilled in designing engaging lessons, streamlining workflows, and delivering solutions in bilingual environments.

Key Achievements

Taught English as a Second Language to students of different ages, enhancing their fluency and confidence.

Skills

TeachingAdvanced

Designed and delivered ESL and EFL lessons for different age groups, fostering language proficiency.

Customer SupportAdvanced

Handled client inquiries, technical issues, and account management, ensuring positive customer experiences.

Conflict ResolutionIntermediate

Researched and applied conflict resolution strategies to maintain customer satisfaction.

Sales & RetentionIntermediate

Promoted services and supported customer retention through personalized solutions.

Remote Communication Tools

Experience

English Teacher

English Language Institute

Apr 2005 - Present

Deliver engaging English as a Second Language (ESL) lessons tailored to student needs., Foster a dynamic classroom environment with emphasis on practical communication., Mentor learners of various ages to improve fluency, confidence, and accuracy., Able to teach and deliver online classes through...

Customer Service Agent

IDEA Public Schools

Jan 2025 - Dec 2025

Supported parents with inquiries, concerns, and account needs through proactive communication., Provided timely and effective solutions, ensuring positive customer experiences., Maintained detailed records of interactions to improve service quality., Collaborated in the design, streamlining and...