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English Teacher with 5+ years in language education and customer support
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Competencies
Designed and delivered ESL and EFL lessons for different age groups, fostering language proficiency.
Handled client inquiries, technical issues, and account management, ensuring positive customer experiences.
Researched and applied conflict resolution strategies to maintain customer satisfaction.
Promoted services and supported customer retention through personalized solutions.
Proficient in Zoom and Google Meet for online teaching and meetings.
Education
Languages
Summary
Experienced in teaching English as a second language and providing exceptional customer service across diverse industries. Skilled in designing engaging lessons, streamlining workflows, and delivering solutions in bilingual environments.
Key Achievements
- Delivered ESL lessons tailored to diverse student needs, improving engagement and communication skills.
- Supported various organizations in designing and streamlining customer service workflows.
- Taught English as a Second Language to students of different ages, enhancing their fluency and confidence.
Experience
English Teacher
Deliver engaging English as a Second Language (ESL) lessons tailored to student needs., Foster a dynamic classroom environment with emphasis on practical communication., Mentor learners of various ages to improve fluency, confidence, and accuracy., Able to teach and deliver online classes through...
Customer Service Agent
Supported parents with inquiries, concerns, and account needs through proactive communication., Provided timely and effective solutions, ensuring positive customer experiences., Maintained detailed records of interactions to improve service quality., Collaborated in the design, streamlining and...
Sales Representative (Travel Pass)
Promoted travel-related services, achieving consistent sales performance., Handled customer objections with empathy and professionalism.
Sales Representative (Vonage)
Supported U.S. customers with product details and subscription sales., Boosted customer retention by providing tailored solutions.
Customer Service Representative
Handled billing, technical support, and account inquiries for international clients., Recognized for strong communication and conflict-resolution skills.
English Teacher
Taught English as a Foreign Language to middle and high school students., Designed interactive lesson plans to improve comprehension and fluency.