Friedman

Inside Sales Representative

Facilitated improved communication between the sales team, FSR's and other departments to ensure a seamless flow of quotes, orders and information to the customers and stakeholders, Expanded market reach by researching potential clients and initiating contact via phone or email to generate interest in company offerings, Increased sales revenue by building strong relationships with clients and providing insightful product recommendations, Reduced customer churn rate by anticipating needs proactively, offering value-added services or discounts as appropriate, Mentored junior team members, providing valuable guidance on best practices for successful inside sales tactics, Enhanced customer retention by offering tailored solutions to address unique needs and challenges, resulting in increased loyalty and repeat business, Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential, Set up new accounts, established customer credit and set up payment methods, Collaborated in Fraud prevention duties, accounting issues and logistics of shipping, Used CRM software to maintain detailed contact logs and account records, Negotiated prices, terms of sales and service agreements, Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.