Dynamic sales leader with over 3 years of experience coaching teams, enhancing sales performance, and utilizing data tools like Power BI. Skilled in operational management and process improvements.
Skilled in coaching, motivating, and managing sales teams to achieve and surpass targets.
Proficient in Power BI and Data Studio for creating insightful dashboards and performance reports.
Experienced in streamlining workflows and scheduling to improve operational efficiency.
Strong background in follow-up, queue management, and ensuring service level adherence.
Sykes Ltd
Create schedules and follow a work sheet with appointments and give follow up during the work orders., Give a follow up on queue status, review and work with the service level and forecast of the account and work with SLA based on HC and projections., Lead a team between 25 to 30 agents. Work with weekly coaching, KPI’s follow up, payroll over-viewing., Design Dashboard and reports about the productivity of the campaign. Check and work with voice/email/chat queue and the service level and project HC and adherence based on forecast.
Fusion Cx
Coach a team of 18 - 20 people on sales skills. Follow up on KPI’s and give weekly coaching., Create reports and historical about my team performance and worksheets with sales performance on daily, weekly and monthly performance.
MS Excel
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