Experienced Supervisor and Manager with over 10 years managing bilingual call center teams, specializing in customer service, sales retention, technical support, and interpretation.
Provided high-quality support and tailored solutions to diverse customer needs.
Directed and managed teams of bilingual agents in a fast-paced call center environment.
Assisted customers with technical issues, troubleshooting problems effectively.
Implemented strategies to retain customers and improve satisfaction outcomes.
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Facilitated effective communication between bilingual agents and customers.
