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Gabriel García Garfias's avatar
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Gabriel García Garfias

Mexico City, Mexico City, Mexico

Customer Service & Technical Support Agent with 5+ years in Financial & Tech sectors

  • Handled diverse customer support roles across multiple companies, including financial and technology sectors
  • Managed international money transfer processes and bank adjustments at Amex and DISH
  • Installed and maintained security systems, including surveillance and alarm systems, at Integrated Security Systems
Customer Support
Advanced
Provided bilingual customer support across various industries, resolving issues and managing accounts effectively.
Technical Support & System Installation
Intermediate
Installed, maintained, and updated security systems and provided technical assistance for hardware and software.
Financial Transactions & Policy Management
Intermediate
Handled international money transfers, bank adjustments, and managed credit-related private information.
Multilingual Communication
Advanced
Bilingual (likely English/Spanish) communication skills used to support a diverse customer base.
Software Proficiency
Advanced
Experienced with Linux, MacOS, Android, Windows, iOS, Office, CSC, supporting technical and administrative tasks.

Languages

English
Advance
Spanish
Native
See Full Skillset on CazVid
Feb 2022 - Sep 2022
Bilingual Agent
Amex
Account management., Technical Support, Handling international money transfers, Bank exchange and adjustments
August 2020 - November 2021
Bilingual Agent
DISH
Account management., Technical Support, Handling international money transfers, Bank exchange and adjustments, International policy management, GPS, ISS
October 2019 - February 2020
Bilingual Agent
Alorica
Specialized support in customer service in various areas focused on Amazon., Professional handling of private information, Specialized management in the credit area (credit cards, debit cards, gift cards, checks), Excellent stress management by solving problems with concrete information to the clients
April 2016 - May 2017
Systems Assistant
Integrated Security Systems
Installation of Security Equipment such is surveillance cameras, alarms, audio system and motion sensors, Maintenance to security equipment, Update of systems as software and hardware
View Complete Work History
🎓
Certified / Middle school Technical 95
Completed July 2012
🎓
Certified / National School of Graphic and Industrial Arts
Completed July 2016
See Education & Certifications
✨

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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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