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Gabriel

Customer Service & Technical Support Agent with 5+ years in Financial & Tech sectors

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Mexico City, Mexico City, Mexico
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Competencies

Customer SupportAdvanced

Provided bilingual customer support across various industries, resolving issues and managing accounts effectively.

Technical Support & System InstallationIntermediate

Installed, maintained, and updated security systems and provided technical assistance for hardware and software.

Financial Transactions & Policy ManagementIntermediate

Handled international money transfers, bank adjustments, and managed credit-related private information.

Multilingual CommunicationAdvanced

Bilingual (likely English/Spanish) communication skills used to support a diverse customer base.

Software ProficiencyAdvanced

Experienced with Linux, MacOS, Android, Windows, iOS, Office, CSC, supporting technical and administrative tasks.

Education

Certified / Middle school Technical 95
Completed July 2012
Certified / National School of Graphic and Industrial Arts
Completed July 2016

Languages

EnglishAdvance
SpanishNative

Summary

Dedicated support professional with extensive experience in account management, technical systems, and financial transactions across international markets.

Key Achievements

  • Handled diverse customer support roles across multiple companies, including financial and technology sectors
  • Managed international money transfer processes and bank adjustments at Amex and DISH
  • Installed and maintained security systems, including surveillance and alarm systems, at Integrated Security Systems

Experience

Bilingual Agent

Amex
Feb 2022 - Sep 2022

Account management., Technical Support, Handling international money transfers, Bank exchange and adjustments

Bilingual Agent

DISH
August 2020 - November 2021

Account management., Technical Support, Handling international money transfers, Bank exchange and adjustments, International policy management, GPS, ISS

Bilingual Agent

Alorica
October 2019 - February 2020

Specialized support in customer service in various areas focused on Amazon., Professional handling of private information, Specialized management in the credit area (credit cards, debit cards, gift cards, checks), Excellent stress management by solving problems with concrete information to the clients

Systems Assistant

Integrated Security Systems
April 2016 - May 2017

Installation of Security Equipment such is surveillance cameras, alarms, audio system and motion sensors, Maintenance to security equipment, Update of systems as software and hardware

Skills

Customer SupportTechnical Support & System InstallationFinancial Transactions & Policy ManagementMultilingual CommunicationSoftware Proficiency
Published on CazVid - Jul 3, 2025
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