September 2011 - October 2013
Supervisor
Managua City Hall
In charge of personal supervision for construction, Managed several projects
October 2013 - September 2014
Receptionist
National Endoscopy Center Hospital Aleman
Provided appointments for patients, Scheduled doctors for Endoscopy procedures, Listed all instruments provided, Provided statistics to Hospital director
October 2014 - January 2015
Customer Service Representative
Accedo Technologies
Provided customer service for a retail store, Placed orders, Tracked orders, Processed refunds, Provided credit to customers
February 2015 - June 2017
Customer Service Representative
SITEL
Worked within two campaigns as money transfer specialist and financial specialist, Developed critical thinking and managed different types of customers
June 2017 - March 2018
Tech Advisor And Retention
SITEL
Retained customers for a US based company, Provided positive results
March 2018 - February 2021
Tech Advisor
CONCENTRIX
Provided top notch support for Microsoft, Managed several tools required to fulfill customer needs
June 2021 - January 2022
Customer Service Representative
Freelancer Alonso&Alonso Attorneys at Law
Provided top notch customer services, Scheduled appointments for clients
January 2022 - September 2022
Quality Analyst
Freelancer Alonso&Alonso Attorneys at Law
Evaluated customer experience through various channels, Provided feedback based on performance standards
April 2022 - November 2022
Customer Experience
Freelancer Local Splash
Gathered client information to create Google Profiles, Provided details about campaign progress
November 2022 - October 2023
Customer Service Representative
Freelancer Integrity Advocates
Provided online proctoring services for various companies
February 2023 - September 2023
Customer Service Representative
Freelancer Outdoorsy
Interacted with customers via phone, email, and chat, Advocated for owners and travelers' concerns
October 2023 - March 2024
Intake Specialist
Legal Soft
Contacted potential clients and completed initial intake, Provided information about the attorney and scheduled meetings
March 2024 - December 2024
Case Manager
Legal Soft
Gathered client details for cases, Maintained ongoing communication with clients, Scheduled appointments with medical clinics, Organized case files, Collected evidence, Filed paperwork, Provided settlement negotiation support
