Experienced customer service and project supervisor with over 10 years of diverse roles in BPO, legal, and public sector, specializing in data accuracy, client interaction, and team collaboration.
Applied customer service skills across multiple industries including retail, legal, and BPO to enhance client satisfaction.
Managed and organized client data, case files, and project information from multiple sources with accuracy.
Supervised construction projects, ensuring progress and compliance with standards at Managua City Hall.
Effectively communicated with clients, colleagues, and stakeholders via various channels to facilitate understanding and resolution.
Provided technical assistance and customer retention support within multiple BPO campaigns, supporting client satisfaction.
Managua City Hall
In charge of personal supervision for construction, Managed several projects
National Endoscopy Center Hospital Aleman
Provided appointments for patients, Scheduled doctors for Endoscopy procedures, Listed all instruments provided, Provided statistics to Hospital director
Accedo Technologies
Provided customer service for a retail store, Placed orders, Tracked orders, Processed refunds, Provided credit to customers
SITEL
Worked within two campaigns as money transfer specialist and financial specialist, Developed critical thinking and managed different types of customers
SITEL
Retained customers for a US based company, Provided positive results
CONCENTRIX
Provided top notch support for Microsoft, Managed several tools required to fulfill customer needs
Freelancer Alonso&Alonso Attorneys at Law
Provided top notch customer services, Scheduled appointments for clients
Freelancer Alonso&Alonso Attorneys at Law
Evaluated customer experience through various channels, Provided feedback based on performance standards
Freelancer Local Splash
Gathered client information to create Google Profiles, Provided details about campaign progress
Freelancer Integrity Advocates
Provided online proctoring services for various companies
Freelancer Outdoorsy
Interacted with customers via phone, email, and chat, Advocated for owners and travelers' concerns
Legal Soft
Contacted potential clients and completed initial intake, Provided information about the attorney and scheduled meetings
Legal Soft
Gathered client details for cases, Maintained ongoing communication with clients, Scheduled appointments with medical clinics, Organized case files, Collected evidence, Filed paperwork, Provided settlement negotiation support
HIGH SCHOOL DEGREE
4TH YEAR OF INDUSTRIAL ENGINEERING
Discover other professionals with similar experience
