Gabriel - Customer Service & Data Management Specialist with 10+ years experience

Applied customer service skills across multiple industries including retail, legal, and BPO to enhance client satisfaction.

Managed and organized client data, case files, and project information from multiple sources with accuracy.

Supervised construction projects, ensuring progress and compliance with standards at Managua City Hall.

Effectively communicated with clients, colleagues, and stakeholders via various channels to facilitate understanding and resolution.

Provided technical assistance and customer retention support within multiple BPO campaigns, supporting client satisfaction.

In charge of personal supervision for construction, Managed several projects

Provided appointments for patients, Scheduled doctors for Endoscopy procedures, Listed all instruments provided, Provided statistics to Hospital director

Provided customer service for a retail store, Placed orders, Tracked orders, Processed refunds, Provided credit to customers

Worked within two campaigns as money transfer specialist and financial specialist, Developed critical thinking and managed different types of customers

Retained customers for a US based company, Provided positive results

Provided top notch support for Microsoft, Managed several tools required to fulfill customer needs

Provided top notch customer services, Scheduled appointments for clients

Evaluated customer experience through various channels, Provided feedback based on performance standards

Gathered client information to create Google Profiles, Provided details about campaign progress

Provided online proctoring services for various companies

Interacted with customers via phone, email, and chat, Advocated for owners and travelers' concerns

Contacted potential clients and completed initial intake, Provided information about the attorney and scheduled meetings

Gathered client details for cases, Maintained ongoing communication with clients, Scheduled appointments with medical clinics, Organized case files, Collected evidence, Filed paperwork, Provided settlement negotiation support