Dedicated support agent with over 4 years of experience in B2C environments, skilled in order processing, billing resolution, and bilingual communication. Proven ability to enhance customer satisfaction and streamline support processes.
Efficiently processes and tracks customer orders, ensuring accuracy and timely fulfillment.
Provides empathetic, effective assistance to resolve inquiries and issues, enhancing customer experience.
Identifies and resolves billing discrepancies, ensuring clarity and customer satisfaction.
Fluent in English and Spanish, facilitating seamless support for diverse customer bases.
Alorica
Assisting customers in completing orders for products shown on-air, Offering additional related products or protection plans, Providing limited customer support in billing or returns, Building customer confidence in the company
Telvista
Addressing customer inquiries related to billing and disputing charges, Explaining coverage details, surcharges, and rental fees, Resolving specific issues with a focus on achieving one-contact resolution
Tech Mahindra
Supporting Latin American clients for Adidas, Tracking orders and addressing customer inquiries, Analyzing customer needs to provide effective solutions
High School
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