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Customer Support Specialist with 4+ years in B2C service roles
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Competencies
Efficiently processes and tracks customer orders, ensuring accuracy and timely fulfillment.
Provides empathetic, effective assistance to resolve inquiries and issues, enhancing customer experience.
Identifies and resolves billing discrepancies, ensuring clarity and customer satisfaction.
Fluent in English and Spanish, facilitating seamless support for diverse customer bases.
Education
Languages
Summary
Dedicated support agent with over 4 years of experience in B2C environments, skilled in order processing, billing resolution, and bilingual communication. Proven ability to enhance customer satisfaction and streamline support processes.
Key Achievements
- Consistently resolved billing disputes, enhancing customer satisfaction and retention.
- Provided multilingual support, improving communication for English and Spanish-speaking clients.
- Streamlined order entry processes, reducing errors and processing time at Alorica.
- Achieved high first-contact resolution rates in customer service roles across multiple companies.
Experience
Order Entry Agent
Assisting customers in completing orders for products shown on-air, Offering additional related products or protection plans, Providing limited customer support in billing or returns, Building customer confidence in the company
Email Customer Service Agent
Addressing customer inquiries related to billing and disputing charges, Explaining coverage details, surcharges, and rental fees, Resolving specific issues with a focus on achieving one-contact resolution
Customer Support Agent
Supporting Latin American clients for Adidas, Tracking orders and addressing customer inquiries, Analyzing customer needs to provide effective solutions