Experienced Help Desk agent and Senior Diagnostic Engineer specializing in customer service, troubleshooting, and technical support for machinery and electronic equipment. Proven ability to resolve complex issues efficiently and communicate technical information effectively.
Handled client interactions, ensured satisfaction and gathered feedback to improve service quality.
Diagnosed electrical and mechanical issues across machinery and equipment for timely repairs.
Used diagnostic tools to evaluate complex technical problems and recommend effective solutions.
Explained technical diagnoses and repair options clearly to clients and non-technical personnel.
Contact Point 360
Logging and handling all incoming calls, and e- mails while providing excellent customer service for customers., Troubleshooting USPS postage machines whether it being electrical or mechanical., Ensuring that client satisfaction is met and exceeded through regular sampling of client feedback...
asTech
Diagnosing electrical problems in machinery or equipment and determining appropriate course of action to fix problem., Utilize various tools and diagnostic equipment to make most effective recommendations for repairs on multiple makes and models., Ability to quickly learn how to evaluate...
Genric
Provided emergency roadside service for Company Engineers., Set up a one-way tow, tire exchanges, flat tire service, lockout service etc., Provided geographical location spotting and data entry daily to locate drivers and their disabled vehicle., Contacted Engineers’ vehicle’s locations daily to...
High School Diploma
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Provided emergency roadside services including towing, tire exchanges, and lockouts ensuring safety and efficiency.
