This is my profileContact via CazVidGabriel
Help Desk & Diagnostic Engineer with 7+ years in customer support and technical troubleshooting
Contact
Competencies
Handled client interactions, ensured satisfaction and gathered feedback to improve service quality.
Diagnosed electrical and mechanical issues across machinery and equipment for timely repairs.
Used diagnostic tools to evaluate complex technical problems and recommend effective solutions.
Explained technical diagnoses and repair options clearly to clients and non-technical personnel.
Provided emergency roadside services including towing, tire exchanges, and lockouts ensuring safety and efficiency.
Education
Languages
Summary
Experienced Help Desk agent and Senior Diagnostic Engineer specializing in customer service, troubleshooting, and technical support for machinery and electronic equipment. Proven ability to resolve complex issues efficiently and communicate technical information effectively.
Key Achievements
- Provided exceptional customer service by managing all incoming interactions and troubleshooting diverse technical issues at Contact Point 360.
- Diagnosed electrical problems efficiently across multiple machinery models, guiding repairs through detailed technical explanations at asTech.
- Delivered prompt roadside assistance and vehicle recovery services, ensuring safety and operational continuity for engineers at Genric.
Experience
Help Desk and CSR Agent
Logging and handling all incoming calls, and e- mails while providing excellent customer service for customers., Troubleshooting USPS postage machines whether it being electrical or mechanical., Ensuring that client satisfaction is met and exceeded through regular sampling of client feedback...
Diagnostic Engineer Senior
Diagnosing electrical problems in machinery or equipment and determining appropriate course of action to fix problem., Utilize various tools and diagnostic equipment to make most effective recommendations for repairs on multiple makes and models., Ability to quickly learn how to evaluate...
Road Service Assistance
Provided emergency roadside service for Company Engineers., Set up a one-way tow, tire exchanges, flat tire service, lockout service etc., Provided geographical location spotting and data entry daily to locate drivers and their disabled vehicle., Contacted Engineers’ vehicle’s locations daily to...