Gabriela - Customer Service & Virtual Assistance Specialist with 5+ years of diverse experience

Ensured accuracy in scheduling, documentation, and social media content to maintain quality standards.

Collaborated effectively with healthcare teams, hiring managers, and clients to achieve shared goals.

Addressed patient inquiries, rescheduling issues, and campaign challenges to ensure smooth operations.

Adjusted to diverse roles across healthcare, recruitment, and social media with changing priorities.

Managed scheduling for patients, ensuring timely appointments with healthcare providers., Coordinated appointment reminders, minimizing no-show rates, Answered phone calls and emails, addressing inquiries and providing information about services, Assisted patients with rescheduling or canceling appointments, Followed up with patients post-appointment to gather feedback and confirm follow-up appointments, Sent emails. Inbound and outbound calls.

Coordinated interview times between candidates and hiring managers., Sent calendar invites and interview confirmations., Documented interview notes and feedback., Prepared onboarding materials and documentation.

Assisted in developing strategies to increase brand awareness and reach new audiences., Coordinated social media campaigns, including promotions, giveaways, or collaborations., Ensured that campaign objectives were met and documented results., Developed engaging posts, graphics, and videos tailored to the target audience., Analyzed social media metrics to evaluate the performance of posts and campaigns.