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Gabriela
Customer service representative
Contato
Competências
Ensured accuracy in scheduling, documentation, and social media content to maintain quality standards.
Collaborated effectively with healthcare teams, hiring managers, and clients to achieve shared goals.
Addressed patient inquiries, rescheduling issues, and campaign challenges to ensure smooth operations.
Adjusted to diverse roles across healthcare, recruitment, and social media with changing priorities.
Handled multiple responsibilities simultaneously including calls, emails, scheduling, and content creation.
Formação acadêmica
Idiomas
Resumo
Dedicated customer service and virtual assistance professional experienced in scheduling, recruitment support, and social media management with a focus on delivering organized, efficient solutions.
Principais conquistas
- Managed scheduling and follow-up procedures, reducing appointment no-shows at ProCare
- Coordinated interview scheduling and onboarding documentation, streamlining recruitment processes at Contact link solutions
- Developed and implemented social media strategies, increasing brand engagement and audience reach as a freelance virtual assistant
Experiência
Customer service representative
Managed scheduling for patients, ensuring timely appointments with healthcare providers., Coordinated appointment reminders, minimizing no-show rates, Answered phone calls and emails, addressing inquiries and providing information about services, Assisted patients with rescheduling or canceling appointments, Followed up with patients post-appointment to gather feedback and confirm follow-up appointments, Sent emails. Inbound and outbound calls.
Recruiter
Coordinated interview times between candidates and hiring managers., Sent calendar invites and interview confirmations., Documented interview notes and feedback., Prepared onboarding materials and documentation.
Virtual Assistant
Assisted in developing strategies to increase brand awareness and reach new audiences., Coordinated social media campaigns, including promotions, giveaways, or collaborations., Ensured that campaign objectives were met and documented results., Developed engaging posts, graphics, and videos tailored to the target audience., Analyzed social media metrics to evaluate the performance of posts and campaigns.