Dedicated customer service agent with extensive experience in telecommunications, sales, and administrative roles. Proven ability to enhance customer satisfaction, lead teams, and streamline operations using CRM tools and effective communication strategies.
Extensive experience handling diverse customer needs, ensuring satisfaction and loyalty through effective communication.
Proficient in using CRM and ticketing systems to manage customer interactions and improve service workflows.
Led and motivated teams in fast-paced environments to achieve performance targets and deliver quality customer support.
Skilled in managing administrative tasks, coordinating schedules, and supporting organizational operations.
ALORICA
CONVERGYS
CONVOY OF HOPE
COLLECTIVE SOLUTION
HYBRID TECH SOLUTIONS
SIRIUSXM
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