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Customer Service Agent with diverse experience in telecommunications, sales, and administrative support
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Competencies
Extensive experience handling diverse customer needs, ensuring satisfaction and loyalty through effective communication.
Proficient in using CRM and ticketing systems to manage customer interactions and improve service workflows.
Led and motivated teams in fast-paced environments to achieve performance targets and deliver quality customer support.
Skilled in managing administrative tasks, coordinating schedules, and supporting organizational operations.
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Summary
Dedicated customer service agent with extensive experience in telecommunications, sales, and administrative roles. Proven ability to enhance customer satisfaction, lead teams, and streamline operations using CRM tools and effective communication strategies.
Key Achievements
- Consistently achieved high customer satisfaction ratings across multiple roles at Alorica, Convergys, and SiriusXM
- Led a team as a Team Leader at Hybrid Tech Solutions, improving team performance and service delivery
- Managed complex customer inquiries and resolved issues efficiently using Zendesk and Salesforce platforms
- Supported administrative functions at Convoy of Hope, streamlining operations and enhancing organizational efficiency