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Interpreting Agent and Government Support Specialist with multilingual expertise
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Competencies
Utilized fluency in English and Spanish to interpret and translate during professional calls in healthcare, legal, and government contexts.
Assisted government officials with case follow-ups, document drafting, and meeting preparations, supporting operational efficiency.
Handled calls from Honduran nationals in the U.S., documenting cases, providing follow-up, and translating documents for case management.
Conducted research and created progress tracking charts for official cases, supporting strategic decision-making.
Resolved complex issues related to immigration cases and government protocols through detailed analysis and follow-up.
Education
Languages
Summary
Experienced bilingual professional skilled in interpreting, administrative tasks, and case follow-up for government and healthcare sectors. Adept at communication, data management, and deliverables in high-pressure environments.
Key Achievements
- Facilitated bilingual communication in healthcare, legal, and insurance calls, ensuring clear understanding between English and Spanish speakers.
- Supported diplomatic and immigration processes by providing detailed case follow-ups, document handling, and research for Honduran government officials.
- Managed and documented high-volume call center operations, including data tracking and reporting for immigration cases and consular services.
Experience
Interpreting Agent
The connection through interpreting from English to Spanish and from Spanish to English, in calls with insurance companies, hospitals, laboratories and lawyers.
Assistant of the Viceminister
Follow-ups to the cases of the viceminister., Provide constant support in the consular and immigration area., Draft, analyze, and correct documents., Assist on the meetings and give follow up on the established goals., Follow up on the agenda and create progress tracking charts., Conduct research and analysis of established issues.
Government Call Center Agent
Atend the calls from honduran people living in United States., Follow up on immigration cases until they are resolved., Have a detailed register of all the calls from outside of Honduras., Have a monthly report of all the different cases., Translate calls and documents so that the different immigration cases could be properly followed up on.