This is my profileContact via CazVidGabriela
Customer Service Specialist with 4+ years of diverse support experience
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Competencies
Utilized verbal and written communication skills to assist customers across multiple channels.
Provided technical assistance related to ProProctor App and account issues.
Addressed and resolved diverse customer inquiries in email, chat, and phone support roles.
Developed strong empathy and efficiency skills in customer service contexts.
Managed multiple customer interactions, ensuring timely and organized responses.
Languages
Summary
Experienced customer service agent with over 4 years of supporting clients across various channels and industries, including tech and advertising.
Key Achievements
- Handled inquiries and resolved account issues for Meta as a Chat, email, and phone support agent.
- Provided technical support for Prometric ProProctor App, addressing technical issues for advertisers.
- Gained experience across multiple companies, enhancing communication, empathy, and efficiency skills.
Experience
Customer Service Agent
Customer service agent, I was part of the verification department.
Chat Customer Service Agent
Customer service agent, developing empathy, efficiency, and communication skills, assisting customers with their different inquiries.
Chat, email and phone Customer Service Agent
Customer service agent for Meta. Helped advertisers with their inquiries and account issues.
Technical chat support agent
Technical support service agent for Prometric. Helped advertisers with their technical issues related to the ProProctor App.