Genesis - Customer Service and Data Management Professional with 6+ years of experience

Utilized assertive communication and teamwork skills to assist customers and coordinate teams effectively.

Demonstrated quick adaptability by managing varied roles across customer service, digital marketing, and dispatching.

Applied problem-solving skills to resolve customer issues and optimize operational workflows.

Proficient in Microsoft Office applications for content management, data entry, and communication tasks.

Assisted and resolved customer inquiries, Managed communications through various channels, Provided guidance on products and services

Coordinated and managed promotions, Ensured accurate product presentation on digital platforms, Optimized visual content and monitored strategies to maximize brand visibility and performance

Managing client appointments and schedules, Coordinating routes, Providing direct support to technicians and managers, Efficiently resolving issues to ensure seamless and timely service