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Genesis
Customer Service
Contato
Competências
Utilized assertive communication and teamwork skills to assist customers and coordinate teams effectively.
Demonstrated quick adaptability by managing varied roles across customer service, digital marketing, and dispatching.
Applied problem-solving skills to resolve customer issues and optimize operational workflows.
Proficient in Microsoft Office applications for content management, data entry, and communication tasks.
Formação acadêmica
Idiomas
Resumo
Experienced professional with a strong background in customer service, digital content coordination, and dispatching. Skilled in communication, problem solving, and technical tools to support business operations and enhance customer experience.
Principais conquistas
- Managed diverse customer inquiries at Pappaterra Radio Motors, enhancing customer satisfaction
- Coordinated promotions and optimized digital content at MKF Collection, boosting brand visibility
- Scheduled, routed, and supported technicians at Trusted Air Cleaning, ensuring timely service delivery
Experiência
Customer Service
Assisted and resolved customer inquiries, Managed communications through various channels, Provided guidance on products and services
Data Entry & Account Manager
Coordinated and managed promotions, Ensured accurate product presentation on digital platforms, Optimized visual content and monitored strategies to maximize brand visibility and performance
Dispatcher
Managing client appointments and schedules, Coordinating routes, Providing direct support to technicians and managers, Efficiently resolving issues to ensure seamless and timely service