Genesis Castellanos - Customer Se... | Video Resume - CazVid

Genesis - Customer Service and Technical Support Specialist with 4+ years in Customer Service Industry

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Provided technical support and customer service at ACCEDO, enhancing client satisfaction and issue resolution efficiency.

Delivered high-quality customer service at 24-7 INTOUCH, consistently maintaining positive customer feedback scores.

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Summary

Dedicated customer service and technical support specialist with over four years of experience across leading companies. Skilled in problem resolution, quality assurance, and effective communication, committed to delivering exceptional client experiences.

Key Achievements

Contributed to quality assurance processes as a Quality Analyst at TASKUS, improving service standards.
Bridged communication gaps between clients and technical teams, leading to faster problem resolution.

Skills

Customer ServiceAdvanced

Skilled in addressing customer needs, resolving issues, and ensuring high satisfaction levels across diverse clients.

Technical SupportIntermediate

Capable of troubleshooting technical problems and providing effective solutions to clients and end-users.

Quality AssuranceIntermediate

Experienced in assessing service quality and implementing improvements to enhance customer experience.

CommunicationAdvanced

Excellent at conveying information clearly and professionally in both written and verbal interactions.

Experience

Customer service representative and technical support

ACCEDO

2024 - 2026

Customer Service Agent

24-7 INTOUCH

2022 - 2023

Customer Service Agent

TELEPERFORMANCE

Quality Analyst

TASKUS

Education

Instituto ́San José De La Salle’

Bachelor’s degree

Completed 2017

Industrial University of Santander

Completed 2021

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