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Customer service representative and technical support
Contact
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Competencies
Customer ServiceAdvanced
Skilled in addressing customer needs, resolving issues, and ensuring high satisfaction levels across diverse clients.
Technical SupportIntermediate
Capable of troubleshooting technical problems and providing effective solutions to clients and end-users.
Quality AssuranceIntermediate
Experienced in assessing service quality and implementing improvements to enhance customer experience.
CommunicationAdvanced
Excellent at conveying information clearly and professionally in both written and verbal interactions.
Education
Bachelor’s degree
Instituto ́San José De La Salle’
Completed 2017
Industrial University of Santander
Completed 2021
Summary
Dedicated customer service and technical support specialist with over four years of experience across leading companies. Skilled in problem resolution, quality assurance, and effective communication, committed to delivering exceptional client experiences.
Key Achievements
- Provided technical support and customer service at ACCEDO, enhancing client satisfaction and issue resolution efficiency.
- Delivered high-quality customer service at 24-7 INTOUCH, consistently maintaining positive customer feedback scores.
- Contributed to quality assurance processes as a Quality Analyst at TASKUS, improving service standards.
- Bridged communication gaps between clients and technical teams, leading to faster problem resolution.
Experience
Customer service representative and technical support
ACCEDO
2024 - 2026
Customer Service Agent
24-7 INTOUCH
2022 - 2023
Customer Service Agent
TELEPERFORMANCE
Quality Analyst
TASKUS
Skills
Customer ServiceTechnical SupportQuality AssuranceCommunication
Published on CazVid - Jun 2, 2026