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Genesis
Customer service representative and technical support
Contacto
Competencias
Skilled in addressing customer needs, resolving issues, and ensuring high satisfaction levels across diverse clients.
Capable of troubleshooting technical problems and providing effective solutions to clients and end-users.
Experienced in assessing service quality and implementing improvements to enhance customer experience.
Excellent at conveying information clearly and professionally in both written and verbal interactions.
Educación
Resumen
Dedicated customer service and technical support specialist with over four years of experience across leading companies. Skilled in problem resolution, quality assurance, and effective communication, committed to delivering exceptional client experiences.
Logros Clave
- Provided technical support and customer service at ACCEDO, enhancing client satisfaction and issue resolution efficiency.
- Delivered high-quality customer service at 24-7 INTOUCH, consistently maintaining positive customer feedback scores.
- Contributed to quality assurance processes as a Quality Analyst at TASKUS, improving service standards.
- Bridged communication gaps between clients and technical teams, leading to faster problem resolution.