Genitrycoy - Customer Service & Dispatch Specialist with 5+ years in Support & Operations

Bogotá, Bogota D.C., ColombiaRemoteen

Achieved a Customer Satisfaction (CSAT) score of 95% while supporting Spark drivers.

Led a team of 7-12 staff members in a beauty salon, improving operational efficiency by 30%.

Published on CazVidVideo interview availableOpen to remote

Summary

Dedicated support and dispatch specialist with over 5 years of experience in customer service, team leadership, and technical support within diverse industries. Skilled in dispatch software, process optimization, and delivering high customer satisfaction. Adept at handling complex coordination...

Video Resume

Key Achievements

Produced detailed architectural and engineering drawings ensuring project compliance and accuracy.

Skills

Customer ServiceExpert

Provided international support, resolved inquiries, and maintained high CSAT scores, demonstrating strong interpersonal skills.

Dispatch & Support SoftwareIntermediate

Proficient in dispatch software and related tools, utilized to improve communication and operational efficiency.

Design & Drafting SoftwareAdvanced

Utilized AUTOCAD, REVIT, SketchUp, and Adobe Suite for detailed architectural and engineering drawings.

Team Leadership & OperationsAdvanced

Led teams in a retail environment, managing daily operations, team coordination, and process improvements.

Experience

Architectural &amp; Engineering Draftsperson

Freelance

2022 - 2024

Produced detailed architectural and engineering drawings with a strong focus on accuracy and attention to detail., Delivered precise construction details that ensured compliance with project requirements.

Customer Care and Sales Representative

Microsoft

Provided customer support in English to international clients, strengthening communication and cross-cultural skills., Resolved client inquiries with professionalism, precision, and attention to detail., Developed strong interpersonal and problem-solving abilities while representing the company in...

Customer Care Representative - Driver Support

Spark

Provided chat support to Spark drivers, assisting with tracking services., Verifying pick up and delivery points, app-related inquiries, technical issues, and account management.

Administrator

Beauty Salon

Oversaw administrative and financial operations, and led a team of 7 to 12 staff members., Responsible for team coordination, operational efficiency, and day-to-day business management.