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Genitrycoy
Customer Service & Dispatch Specialist with 5+ years in Support & Operations
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Competencies
Provided international support, resolved inquiries, and maintained high CSAT scores, demonstrating strong interpersonal skills.
Proficient in dispatch software and related tools, utilized to improve communication and operational efficiency.
Utilized AUTOCAD, REVIT, SketchUp, and Adobe Suite for detailed architectural and engineering drawings.
Led teams in a retail environment, managing daily operations, team coordination, and process improvements.
Effective communicator with proven ability to resolve client issues and coordinate logistics efficiently.
Education
Languages
Summary
Dedicated support and dispatch specialist with over 5 years of experience in customer service, team leadership, and technical support within diverse industries. Skilled in dispatch software, process optimization, and delivering high customer satisfaction. Adept at handling complex coordination...
Key Achievements
- Achieved a Customer Satisfaction (CSAT) score of 95% while supporting Spark drivers.
- Led a team of 7-12 staff members in a beauty salon, improving operational efficiency by 30%.
- Produced detailed architectural and engineering drawings ensuring project compliance and accuracy.
Experience
Architectural & Engineering Draftsperson
Produced detailed architectural and engineering drawings with a strong focus on accuracy and attention to detail., Delivered precise construction details that ensured compliance with project requirements.
Customer Care and Sales Representative
Provided customer support in English to international clients, strengthening communication and cross-cultural skills., Resolved client inquiries with professionalism, precision, and attention to detail., Developed strong interpersonal and problem-solving abilities while representing the company in...
Customer Care Representative - Driver Support
Provided chat support to Spark drivers, assisting with tracking services., Verifying pick up and delivery points, app-related inquiries, technical issues, and account management.
Administrator
Oversaw administrative and financial operations, and led a team of 7 to 12 staff members., Responsible for team coordination, operational efficiency, and day-to-day business management.