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Customer Support and Collections Specialist with 19+ years in Healthcare, Finance, and Customer Service
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Competencies
Proficient in addressing customer needs, resolving issues, and enhancing overall satisfaction.
Experienced in debt collection strategies, payment negotiations, and record management.
Effective communicator with colleagues and clients across diverse industries and platforms.
Skilled in managing high-volume workloads, documentation, and workflow optimization.
Competent in technical tools supporting civil engineering and data analysis tasks.
Education
Languages
Summary
Experienced in healthcare, finance, and customer service sectors, demonstrating strong communication, negotiation, and process management skills to deliver impactful results.
Key Achievements
- Streamlined insurance denial processing, improving reimbursement accuracy at Sun Knowledge Services Inc.
- Enhanced collections success through effective negotiation strategies at Semi Two International.
- Consistently maintained high organization and communication standards while managing high-volume chat requests at PIN-UP Global.
- Resolved customer inquiries efficiently, leading to improved satisfaction scores at Aegis.
Experience
Process Associate
Processed insurance company denials by auditing patient file, researching procedures and diagnostic codes to determined proper reimbursement.. Worked healthcare provider to ensure accurate documentation, leading to timely reimbursement for service rendered. Reduced claim denials through verification of patient eligibility and coverage benefits prior to claim submission.. Developed effective communication with insurance companies to get prompt resolution of claim inquires and disputes.
Process Associate
Communicated effectively with colleagues and supervisor to resolve issues promptly and accurately.. Handled high volumes of incoming chat request professionally maintaining excellent organization.
Collection Executive
Improve collections success by implementing effective strategies for contacting delinquent clients and negotiating payment plans.. Maintained accurate record of all collection activities, ensuring compliance with company policies and industry regulation.. Reduced bad debt losses through diligent monitoring of account receivable and timely follow-up with customers.
Sales Executive
Called to customers to ensure to whether their interested bye product or not.
Customer support executive
Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns and complaints.. Listened to customers question and concern to provide answers or responses.