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German Morales

Madrid, Madrid, España Available for Remote Work

Customer Service Rep with 8 years in BPO & Insurance

  • Supported medical billing and appointment setup in healthcare customer service.
  • Handled customer complaints and appeals multiple times, demonstrating conflict resolution skills.
  • Gained experience in translation and supervisory roles within the insurance BPO industry.
Customer Service
Advanced
Provided support to customers in insurance and medical billing contexts, resolving issues and maintaining satisfaction.
Bilingual Communication
Advanced
Utilized Spanish and English fluency to assist clients and translate for insurance processes.
Medical Billing & Appointment Setup
Intermediate
Assisted with healthcare billing tasks and scheduling appointments as needed within customer service roles.
Insurance Support & Issue Resolution
Intermediate
Handled insurance-related inquiries, appeals, and problem-solving for clients.
Supervisory Skills
Beginner
Gained experience in supervisory responsibilities, overseeing aspects of customer service operations.
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Customer service representative

Good knowledge on medical billing and medical appointment setup as needed. Customer complaint and appeal support

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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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