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Customer Service Specialist with 5+ years in Communications & Travel
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Competencies
Extensive experience providing high-quality customer support across airlines, telecom, banking, and government sectors.
Proficient in interpreting and translating in healthcare, financial, and travel environments.
Provided technical support and guidance for telecom services and device troubleshooting.
Managed documentation, organized files, and executed administrative tasks in banking and customer service roles.
Utilized Sabre System, MS Office, and Google Suite for work-related tasks and customer interaction management.
Education
Languages
Summary
Dedicated professional with diverse experience in travel, telecom, banking, and interpretation, adept at multilingual communication and operational support.
Key Achievements
- Handled inquiries, managed claims, and facilitated check-in processes at GOL Linhas Aéreas, ensuring flight safety and punctuality.
- Provided multilingual customer support and technical troubleshooting for T-Mobile USA and other clients, enhancing customer experience and operational efficiency.
- Served as a bilingual interpreter translating medical, banking, and government documentation, adhering to strict HIPAA protocols.
Experience
Seasonal Traffic Agent
Handling inquiries and managing claims with excellence., Providing information on flights and fares., Managing check-in, boarding, and deplaning processes., Assisting with various ramp and ground operations., Ensuring flight efficiency, safety, and punctuality., Managing emergency situations.
Freelance English/Spanish Interpreter
Serving as the conduit between users and professionals., Translating diagnoses, instructions, and documentation., Interpreting in medical, banking, and/or government contexts., Strict adherence to HIPAA protocols., Efficient management and adaptability across diverse scenarios.
Customer Service Representative
Providing specialized customer support for Banco del Sol., Managing customer interactions via email, WhatsApp, internal app, and inbound/outbound calls., Advising customers on banking products and digital wallets., Handling and executing administrative tasks., Receiving, filing, and organizing...
Customer Service Representative
Providing personalized customer service for Telecom Personal., Handling claims, objections, and inquiries over the phone., Ensuring clear and timely technical support., Part-time team trainer and supervisor., Meeting quality, timing, and customer satisfaction metrics.
Customer Service Representative
Providing bilingual customer support for T-Mobile USA., Handling objections and claims., Offering guidance and technical troubleshooting., Upselling mobile plans and devices., Serving as floor backup and training new hires.