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Quality Assurance Manager with 5+ years in retail and service industries
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Competencies
Developed testing plans, executed tests, and ensured compliance in a QA role.
Handled customer relations, resolved issues, and maintained strong communication across retail and hospitality roles.
Managed staff, oversaw operational activities, and coordinated team efforts at Gold Team Gym and retail stores.
Supervised daily operations, strategic planning, and reporting tasks across multiple roles.
Assisted customers, supported product sales, and enhanced feedback collection in retail environments.
Education
Languages
Summary
Experienced in quality assurance, customer relations, and team management across retail, hospitality, and healthcare sectors, with a focus on compliance, operational efficiency, and customer satisfaction.
Key Achievements
- Developed testing plans and executed tests to ensure compliance at Care Solace.
- Managed operations and team at Gold Team Gym, overseeing strategic planning and reporting.
- Led customer relations and sales efforts at multiple retail establishments, improving service and sales outcomes.
Experience
Paralegal Assistant
Quality Assurance Manager
Developing Testing Plans, Executing Tests, Collaboration, Documentation, Compliance Checks
Administrator
Strategic Planning, Operational Oversight, Team Management, Customer Relations, Performance Monitoring, Reporting
Front Desk Manager
Front Desk-Check in/out, Reservations
General Manager
Customer Relations, Sales, Billing
General Manager
Sales
Sales Representative
Assisting Customers, Communication, Problem Resolution, Product Knowledge, Customer Feedback, Follow-Up