Gian - Customer Support & Interpretation Specialist with 5+ years in multilingual roles

Fluent in English and Spanish, facilitating seamless communication in interpretations and customer support.

Handled diverse customer inquiries, resolving issues related to financial transactions, insurance, and service scheduling.

Interpreted in medical, financial, and banking settings, maintaining message accuracy and tone fidelity.

Managed customer conflicts with stress management and active listening skills to ensure positive outcomes.

Facilitate accurate interpretation between English and Spanish speakers., Ensure messages are conveyed with the original meaning, tone, and intent., Interpret in medical, financial, and banking settings.

Provide bilingual customer support for PayPal and Venmo users., Assist customers with account inquiries, transactions, and troubleshooting., Handle sensitive financial data with strict confidentiality., Resolve issues efficiently while maintaining a positive customer experience.

Explain medical insurance coverage, benefits, and eligibility., Assist members in finding in-network doctors, clinics, and specialists., Guide members through claims, billing, and authorization processes., Ensure all information is communicated clearly, accurately, and with empathy.

Promote and cross-sell products, services, and special packages., Troubleshoot and guide customers through English and Spanish., Provide information about current promotions and systems.