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Gian
Customer Support & Interpretation Specialist with 5+ years in multilingual roles
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Competencies
Fluent in English and Spanish, facilitating seamless communication in interpretations and customer support.
Handled diverse customer inquiries, resolving issues related to financial transactions, insurance, and service scheduling.
Interpreted in medical, financial, and banking settings, maintaining message accuracy and tone fidelity.
Managed customer conflicts with stress management and active listening skills to ensure positive outcomes.
Promoted products and handled troubleshooting for DIRECTV, connecting with clients in both languages.
Education
Languages
Summary
Experienced in providing bilingual support and interpretation in healthcare, finance, and tech sectors. Skilled in customer relations, conflict resolution, and cross-cultural communication with a proven ability to facilitate clear and empathetic interactions.
Key Achievements
- Provided accurate interpretation between English and Spanish across medical, financial, and banking sectors.
- Delivered bilingual customer support, resolving account and transaction issues efficiently for PayPal, Venmo, and insurance clients.
- Assisted customers in navigating insurance benefits, claims, and scheduling, ensuring clear communication and empathy.
Experience
Interpreter
Facilitate accurate interpretation between English and Spanish speakers., Ensure messages are conveyed with the original meaning, tone, and intent., Interpret in medical, financial, and banking settings.
Customer Service Representative
Provide bilingual customer support for PayPal and Venmo users., Assist customers with account inquiries, transactions, and troubleshooting., Handle sensitive financial data with strict confidentiality., Resolve issues efficiently while maintaining a positive customer experience.
Customer Service Representative
Explain medical insurance coverage, benefits, and eligibility., Assist members in finding in-network doctors, clinics, and specialists., Guide members through claims, billing, and authorization processes., Ensure all information is communicated clearly, accurately, and with empathy.
Social Media (Agent)
Promote and cross-sell products, services, and special packages., Troubleshoot and guide customers through English and Spanish., Provide information about current promotions and systems.
Customer Service Representative
Schedule and confirm appliance repair appointments., Assist customers with service inquiries and appointment rescheduling., Promote and sell service packages and extended warranties., Conduct collections and follow up on outstanding balances.