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Gidian Robelvi Velásquez Bertruy's avatar
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Gidian Robelvi Velásquez Bertruy

Guatemala City, Guatemala, Guatemala

Customer Service Specialist with 5+ years in diverse client support roles

  • Handled diverse customer accounts across banking, retail, and laboratory sectors, ensuring timely and accurate service.
  • Provided bilingual support and interpretation (English-Spanish) to improve customer communication.
  • Conducted coaching and personal marketing activities, demonstrating versatility and initiative.
Customer Service
Advanced
Responded to customer needs, resolved account issues, and provided product information.
Bilingual Communication
Intermediate
Interpreted and translated between English and Spanish for customer support and coaching.
Attention to Detail
Intermediate
Reviewed and made changes to customer accounts and managed multiple service requests accurately.
Technical Skills
Intermediate
Utilized computer skills to manage customer data, place orders, and support online account management.
Communication Skills
Intermediate
Effectively listened, responded, and conveyed information to diverse customer groups.

Languages

English
Advanced
Spanish
Native
See Full Skillset on CazVid
September 2021 - February 2022
Customer Service Representative
ICS
Listen and respond to customers’ needs and concerns, Review or make changes to customer accounts, Provide information about products and services, Place online orders for guests
June 2022 - January 2023
Customer Service Representative
24/7.ai
Retail Bank account, Solving online members accounts, General customer service, Interpretation Spanish-English
January 2023 - March 2023
Marketing - interpreter (coaching)
Private Peten school
Coaching students for English class, Personal marketing for a shoes import shop
Customer Service Representative
Panamericom
Laboratory account, General customer service, Listen and respond to customers’ needs and concerns, Review or make changes to customer accounts, English-Spanish account
View Complete Work History
🎓
Mount Carmel High School
High School Diploma
Completed June 2021
See Education & Certifications
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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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